Refund policy

We want you to feel confident shopping with TrendZen.

If your item arrives damaged, defective, or significantly different from what was described, contact us within 7 days of delivery and we’ll review the issue.

To help us process your request, please include:
- your order number
- photos or video of the issue
- a short description of the problem

Please note:
- Return and refund requests are reviewed case by case.
- We do not guarantee refunds for buyer’s remorse or delays caused by carriers once the order is in transit.
- Items must not be intentionally damaged or misused.

If your request is approved, we may offer:
- a replacement
- store credit
- or a refund, depending on the situation

For help, contact:
Support@TrendZen.com